FAQ

1. What are your shipping guidelines? 

Please click here.  

2. What is your return and exchange policy? 

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3. What if my product arrives damaged? 

Please click here

4. How do I clean my pipe? 

One-Hitters: Soak in a solution of rubbing alcohol and kosher salt for 10-15 minutes. Use cotton swab to spot clean. Rinse and repeat if necessary. 

Pipes: Over a sink, plug bowl and carb with fingers, pour rubbing alcohol into the mouth piece and add about 1/4 of a teaspoon of kosher salt. Cover mouth piece and shake for a few moments and then empty. Repeat if necessary. Use cotton swabs to clean the bowl. Rinse with warm water and air dry before use.

5. What will my order arrive in? 

A kraft box with the Hemlock Rose icon. Classy and discreet.